Cashier / Receptionist (Spa)

Spa receptionist/Hostess are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, excellent customer service to Spa members and hotel guests using the Spa whilst maximizing the sales opportunities.

• Reports accidents, injuries, and unsafe work conditions to Supervisor;
• Greets customers, providing a positive and friendly attitude;
• Ensures uniform and personal appearance are clean and professional;
• Maintains confidentiality of proprietary information; protect company assets.
• Anticipates and addresses guests’ service needs; thank guests with genuine appreciation;
• Answers telephones using appropriate etiquette;
• Answers questions about available services, general property information and amenities;
• Takes payments, post charges, enter amounts into computer, and balance accounts at end of shift;
• Develops and maintain positive working relationships with others;
• Ensures adherence to quality expectations and standards;
• Stands, sits, or walks for an extended period of time.

• High School graduate or equivalent education required;
• Receptionist experience or Customer service certificate may be beneficial;
• High sense of teamwork;
• Positive attitude;
• Computer literate such as Word, Excel, and Outlook;
• Excellent customer service and Interpersonal skills;
• Professional appearance;
• Quick learner and adaptability;
• English communication and writing;
• Able to speak Chinese is preferred;

Tel : 023 212 585 | Fax : 023 212 582
E-mail : [email protected] 
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